Everything you need before your visit
What to expect at your first appointment, the paperwork to bring, and how insurance, financing and membership work at Agape. If anything here is unclear, call the office and we will walk you through it.
Request an appointmentWhat your first visit looks like
New patient visits at our Fremont, Cupertino and Milpitas offices follow the same rhythm. Unhurried, and built around your questions rather than our schedule.
Arrival and check in
Stop at the front desk, where we confirm your paperwork, take a photo of your insurance card, and go over anything you did not finish online. Arriving 10 minutes early makes the rest of the visit easier.
Digital X rays and photos
Low radiation digital X rays and a few intraoral photographs. This baseline is what lets your doctor catch a problem while it is still small. We check your plan beforehand and tell you what it covers.
Exam, cleaning and conversation
A full exam, a cleaning, and an oral cancer screening. You see a doctor at every visit, including cleanings. We put your X rays on the screen and talk through what we are looking at together.
Treatment plan and next steps
If anything beyond a cleaning is needed, you leave with a printed plan showing the cost and what your insurance is expected to pay. Book before you go or take it home and think about it.
A warm welcome
From the first phone call to the goodbye at the desk, you are greeted by name. Most of our front desk team has been here for years and they remember families.
Honest, clear care plans
Every recommendation is explained in plain language. You will know what is needed, what is optional, and what it costs before anything begins. No upselling, no surprise bills.
Built for families
Children, parents and grandparents can be seen on the same day at the same office. We schedule family appointments back to back so one trip covers the household.
Two ways to make care affordable
Whether you have a dental plan or you are paying out of pocket, you will know the cost before treatment begins. If you are not sure where you stand, call the office and we will work it out with you.
Most major dental plans accepted
We work with the dental networks Bay Area families use most, and we check your coverage before your first visit so nothing arrives as a surprise.
- Call us with your plan details and we will tell you exactly where you stand before you book
- Free benefits verification ahead of your appointment
- We file claims directly with your insurer on your behalf
- A written cost breakdown showing what your plan covers and what you owe
Flexible payment options
No dental plan, or a larger procedure your plan only partly covers. There are several ways to spread the cost over time rather than paying it all at once.
- Third party financing with monthly payment plans, applied for through the office
- Payment arrangements we can set up directly for larger treatments
- All major credit cards, HSA and FSA accepted
- Our membership plan for families without dental insurance. Call for pricing.
What new patients ask us most
If you are booking a first visit, you are probably wondering about one of these. If your question is not here, call any of the three offices and we will answer it.
How do I book my first appointment?
The quickest way is the appointment request form, where you pick the office and the time that suits you. If you would rather speak to someone, each office has its own front desk: Fremont, Cupertino and Milpitas.
What should I bring with me?
A photo ID, your dental insurance card if you have one, and a list of any medications you take. If you filled in the new patient forms online you are ready to go. If not, arrive 10 minutes early and do them at the desk.
Do you take my insurance?
We accept most major dental plans. Networks change, so rather than publish a list that goes stale, call your local office with your plan details and we will verify your benefits before you come in. You will know what is covered before anything is scheduled. More on insurance.
What if I do not have insurance?
Plenty of our patients pay out of pocket. There is third party financing you can apply for through the office, payment arrangements we can set up for larger treatments, and a membership plan for families without dental insurance. Call for pricing. We also take HSA and FSA cards. More on payment options.
How long will my first visit take?
Plan for 60 to 75 minutes. That covers check in, digital X rays, your exam and cleaning, the conversation with your doctor, and time for questions. We do not rush a first visit.
Can my whole family book together?
Yes, and we would rather you did. Tell us who you want seen and we will arrange back to back appointments at the same office on the same day, so the household is done in one trip instead of four.
What if I have not been to a dentist in years?
We see this constantly and nobody here will make you feel bad about it. If there is significant buildup or gum inflammation, your doctor may suggest a deeper cleaning across one or two visits to get you back to a healthy baseline. After that it is a normal check up every six months.
Do you handle dental emergencies?
Yes. Call any of the three offices with a chipped tooth, sudden pain, a crown that has come off or anything else urgent, and we will do what we can to see you the same day. More on emergencies.
